Let’s be honest. We are all human. Therefore, we are all imperfect. I make mistakes every single day. And, failures are okay as long as learn you learn from them. Issues only arise when you start to repeat the same errors of judgment over and over again.
You are going to screw up in life and in business but when it happens…what do you do? You are going to miss an order. You are going to forget a customer’s birthday. You are going to neglect to include the discount you promised. It happens, but here is how you fix it. You need to learn how to say “I’m sorry.”
And, here is some good news. There is a way to deliver an apology which works really well assuming you are genuine with your mistake. It not only works for your business relationships but your friends and family as well. This is what it looks like:
It’s a total of three phrases: “I’m sorry. I made a mistake. Will you please forgive me?”
Let’s break that down.
Part 1: “I’m sorry.”
You first want to admit that you did something wrong by starting with an apology. The offended just wants to hear that you messed up.
Part 2: “I made a mistake.”
You then want to acknowledge what you did wrong so the offended knows that you are fully aware of your mistake and what you actually screwed up. It’s always bad to say sorry when you don’t even know what you are sorry for so be sure to admit and point out the specific wrongdoing.
Part 3: “Will you please forgive me?”
This is where the apology becomes very powerful. You are giving the offended the opportunity to make a choice of forgiveness. You are submitting control to them which allows them to take ownership in the situation which is incredibly effective at helping mend the strained dynamic.
Mistakes happen all the time. How you handle the apology is completely up to you. Choose wisely.